TERMS OF SALE AND RETURN

The owner of the online store karvaeemalduskivi.ee (hereinafter the online store) is Depositum OÜ (registry code 16268213), located in Harju county, Tallinn, Haabersti district, Õismäe tee 173-5, 13517.

When registering as a user on the website www.netiriiul.ee (hereinafter the online store) or when making payments without creating a user account, you confirm that you have read the terms and conditions of this sales contract, you agree to them and are required to comply with them.

The terms ‘client’, ‘buyer’ or ‘user’ refer to a natural or legal person who has registered themselves as a user or who makes transactions without having created a user account. The terms and conditions of the user agreement apply to both registered users as well as users who are making transactions without having created a user account.

Validity of sales contract, product and price information

The terms of sale apply to the purchase of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. Indicated prices do not include delivery fees.

The amount of the delivery fee depends on the buyer’s location and the delivery method.

The amount of the delivery fee is shown during order finalisation.

Information about the goods is displayed in the online store directly next to the goods.

  • Foreign language texts may contain translations errors inherent in Google Translate.

The currency of the online store is euro [EUR].

You can pay for the goods through the payment centre via bank links – (Swedbank, SEB, Luminor, LHV, Coop Pank). The payments are made through Maksekeskus AS.

Order placement

  • To order goods, add the desired products to the cart.
  • To place an order, fill in the required fields and select a suitable delivery method. After that, the required payment amount will be displayed on the screen and can be paid via a bank link (the personal data that is necessary for making payments will be transferred to the authorised processor Maksekeskus AS) or another payment solution.
  •  The sales contract enters into force from the receipt of the amount payable in the bank account of the online store.
  •  The seller has the right to cancel the order if the payment has not been received on the bank account by the date indicated on the invoice at the latest.
  • If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer will be notified at the earliest opportunity and the received payment (including delivery costs) will be returned to the buyer as soon as possible, but no later than within 14 days of sending the notice.

Delivery

Goods are delivered to the following countries: Estonia

To receive the goods, the buyer has the following options:  Omniva, DPD or Itella Smartpost parcel machines

Delivery costs shall be borne by the buyer and are indicated next to the delivery method.

Shipments within Estonia are generally delivered to the location specified by the buyer within 3–7 working days from the entry into force of the sales contract. In exceptional cases, the goods may be delivered within up to 45 calendar days.

If the online store has notified the buyer of delivery problems and a deadline exceeding 30 calendar days through the online store or in the order confirmation, the deadline set by the online store applies.

The delivery time on the product page is shown in working days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract entered into with the online store within 14 days [depending on the products, the buyer may not have the right of withdrawal; in this case, these products and services must be listed and be in accordance with subsection 4 of § 53 of the Law of Obligations Act].

 The following goods cannot be returned:

  • discounted sample products;
  • products to be ordered;
  • custom-made or clearly personalised products;
  • a product that is not eligible for return for health protection or hygiene reasons and which has been opened after delivery (for example underwear, sunwear and swimwear, hygiene products, toiletries, products in blister packs);
  •  audio and video recordings or computer software that have been opened (for example a DVD or CD that you have opened after delivery);
  •  cosmetics and perfumes that have been opened;
  •  products where their use (or non-use) cannot be checked and where their shelf life depends on when they have been opened.

 

The right of withdrawal does not apply to legal persons.

 In order to use the 14-day right of withdrawal, the ordered goods must not be used in any manner other than that which is necessary to establish the nature, characteristics and function of the goods, similarly to what is allowed to test the goods at a physical store.

In order to use the 14-day right of withdrawal, the goods must be unused, undamaged and in their original packaging.

If the goods have been used for purposes other than those necessary to establish the nature, characteristics and function of the goods, or if they have signs of use or wear, the online store has the right to reduce the refundable amount by the diminished value of the goods.

To return the goods, an application for return must be filled in, which can be found here: application for return.

The application must be sent to the email address depositumou@gmail.com  no later than 14 days after receiving the goods.

The cost of returning the goods must be borne by the buyer, except if the reason for the return is that the returned goods do not correspond to the order (eg, wrong item).

The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed over the goods to the carrier within this period.

Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than within 14 days from the receipt of the application for withdrawal, all payments received from the buyer under the contract.

The online store may refuse to make refunds until it has returned the item that is the subject of the contract.

If the buyer has expressly opted for a delivery method other than the least expensive standard delivery method offered by the online store, the online store is not required to reimburse the buyer for the costs exceeding the standard delivery method.

The online store has the right to withdraw from the sales transaction and require the buyer to return the goods if the price of the goods was marked significantly below the market value of the goods due to an error.

Right to file a complaint

The online store is liable for any defects and non-conformities of the goods sold to the buyer that existed at the time of delivery and became apparent within two years of the delivery of the goods to the buyer.

The buyer has the right to turn to the online store within two weeks at the latest by sending an email to depositumou@gmail.com .

The online store is not responsible for defects that have arisen after the delivery of the goods due to the actions or omissions of the buyer (incorrect use, accident, etc) or if it is normal wear and tear caused by the normal use of the item.

If the goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall refund the buyer for all costs incurred under the sales contract.

The online store replies to consumer complaints in writing or in a format reproducible in writing within 15 days.

Direct marketing and processing of personal data:

The online store shall only use the personal data submitted by the buyer (including name, phone number, address, e-mail address, bank details) for processing the order and delivering the goods to the buyer.

In order to have the goods delivered to the buyer, the online store needs to transmit the personal data to the delivery service provider.

The online store shall only send newsletters and offers to the buyer’s e-mail address if the buyer has expressed their willingness by entering their e-mail address on the website and indicating that they wish to receive direct e-mail messages.

The buyer may unsubscribe from e-mail offers and newsletters at any time by notifying the company by e-mail or following the instructions provided in such e-mails.


Settlement of disputes

  • If the buyer has any complaints about the online store, they must be sent to the email depositumou@gmail.com  
  • If the buyer and the online store are unable to settle the dispute by agreement, the buyer may turn to the Consumer Disputes Committee.
  • Buyers may also turn to the consumer dispute resolution platform of the European Union.

 

NB! By using the KARVAEEMALDUSKIVI.EE website, you confirm that you have read and agreed to the aforementioned terms and conditions. DEPOSITUM OÜ reserves the right to change the terms and conditions as necessary. The amended terms and conditions are provided on the website www.netiriiul.ee

 

If you have any questions or problems, please contact us via email depositumou@gmail.com  .